About Freedom Shop

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Southwest Airlines Freedom Shop
2432 Wyman Street
Dallas Texas
United States 75235
Phone: 855-SWA-SHOP, local: 469-603-1080

E-mail:swafreedomshop@Creata.com

 

The Talent

Our Employees are the spirit behind our brand, which is why we use them on the Freedom Shop site. They're literally runway models!

Shipping

All orders will be shipped via standard ground transportation. It is your responsibility to provide the correct delivery details at the time of purchase. If an incorrect delivery address is provided, Creata may charge you for re-delivery of your order to the correct address. Orders will be dispatched within 1-2 business days of receipt. Speed of delivery will depend on the freight service selected. At peak times during the year order processing may be extended. Orders which are requested to be expedited will be charged $10.00 per single order.

Handling Charges

Product Artwork

Subject to changes throughout the year. Some of the artwork may differ from what is shown. Some products may be artist renderings and are subject to change in production.  

Pricing

All pricing shown does not include any applicable sales taxes, freight or shipping charges that may be incurred. All orders are subject to the appropriate sales tax charges.

Payment Terms

Southwest Airlines® Freedom Shop accepts the following credit cards for payment: MasterCard, Visa, American Express, and Discover. Your credit card will be pre-authorized at the time of order and billed once the order is shipped. For canceled orders the pre-authorization may remain on your credit card for up to 48 hours, or per your credit card company's policy. Pre-authorization releases on your credit card for canceled orders are managed by your respective credit card companies and not Southwest Freedom Shop. Our secure server software (SSL) provides for secure commerce transactions. It encrypts all of your personal information, including credit card number, email address, name, and address, so that it cannot be read by unauthorized parties as it travels online.

Cost Center Billing

Please contact the Freedom Shop at 1-214-792-6879 or via email at swafreedomshop@creata.com for details and payment information.

Inventory Availability

Inventory is subject to change as stock is replenished and/or discontinued. If an item is temporarily out of stock, we will notify you immediately about the next available timeslot it becomes available for shipment. If an item has been discontinued, it will be noted on your delivery documentation and deducted from your order/invoice when shipped.

Returns and Exchanges

Creata will accept the return of items providing the following details are met:

  • Pet carriers are non-refundable.
  • Items are unused, unopened and in saleable condition upon return.
  • Returned within 30 days of delivery.
  • We are informed prior to the return.
  • All apparel returns must be unworn, unaltered, and unwashed with all tags attached.
Customers who have been supplied the correct goods and wish to exchange or return these goods will be expected to pay all further shipping costs. Shipping is not refunded. It is your responsibility to ensure that the item(s) are adequately packaged to prevent damage during transit. Please ensure the following details are enclosed:
  •    The related invoice number.
  •    Your name and phone number.
  •    Your requested option to finalize the order provides an appropriate return.
Creata is not responsible for items which may be lost in transit during a return. Upon return we will contact you directly via phone or email notification. The return will be applied via the original method of payment. If cash was used then appropriate return of amount invoiced will be given via alternate means. Creata will contact you directly to determine this method.

Pet Carriers Returns

Due to the nature of pet allergies and possible health and sanitation issues we do not accept returns on pet carriers. All sales of pet carriers are final.

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